Mistakes HR Makes When Addressing Burnout (And What Actually Helps)

the gold mind blog

Written by: Rebecca Kangwa, LMHC, Founder

Burnout isn’t solved with PTO and a pizza party. If your people are emotionally depleted and mentally checked out, they don’t need more breaks, they need a new system.

Here’s what doesn’t work and what does:

1. Assuming burnout is a personal problem

Burnout isn’t about people being weak. It’s often a sign that the environment isn’t working. Poor boundaries, unclear expectations, emotional labor… it adds up.

What works: Listening. Then offering real tools: therapy access, manager coaching, and systems that create stability.

2. Relying on perks instead of change

Unlimited PTO, meditation apps, even therapy stipends won’t fix a culture of emotional avoidance. If people don’t feel safe to speak up, they’ll burn out quietly or quit.

What works: Real accountability. Psychological safety. Counseling that targets root issues: emotional exhaustion, conflict avoidance, over-functioning.

3. Overlooking invisible labor

Especially among women, BIPOC employees, and caregivers, burnout often stems from emotional labor no one sees or values. Being the “strong one” is not easy. Especially when it’s invisible.

What works: Acknowledgment. Space. Support groups. Therapy-informed leadership. Teach managers to see this labor, and protect those doing it.

Burnout is a symptom of something deeper. If you treat the surface, it keeps coming back. But if you treat the system with therapy, team healing, and boundaries, your culture changes.

Want Your Team to Thrive?

I help companies like yours reduce burnout, improve communication, and build emotionally intelligent teams through therapy-informed counseling and workshops.

Let’s make mental health the foundation of your team’s success.

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